Struggling to Capture Timely Feedback Across High-Traffic Facilities?

High-traffic facilities such as airports, malls, hospitals, and corporate offices often struggle to capture timely, actionable feedback—especially in shared spaces like restrooms, lounges, and cafeterias. Users may hesitate to report issues because the process feels unclear or time-consuming, leading to unreported problems that escalate, cost more to fix, and hurt occupant satisfaction.

Traditional feedback methods are manual, fragmented, and lack real-time visibility—causing delays in response and missed opportunities to improve service quality. eFACiLiTY® Instant Feedback System solves these challenges by enabling quick and seamless feedback collection and integrating with the eFACiLiTY® Helpdesk & Knowledgebase system. Every feedback submission is instantly recorded. For negative feedback, the system can be configured to automatically raise a ticket, ensuring a quick resolution. The task is immediately assigned to the appropriate team, tracked through resolution, and closed with full visibility. This ensures that no issue is overlooked and helps improve service quality consistently.

In addition to instant reporting, the system allows periodic surveys to be scheduled—proactively collecting insights from occupants and tenants. This enables facilities teams to track satisfaction trends, identify recurring pain points, and plan long-term service improvements. Users can submit feedback effortlessly via interactive kiosks, QR codes, or mobile devices with just a single tap, ensuring higher participation and faster response. Live dashboards and automated alerts give your team immediate visibility into reported issues, enabling swift action, better resource allocation, and a consistently positive occupant experience.