Terms of Service

Effective Date: 18-03-2025

These Terms of Service (“Terms”) govern your access to and use of the eFACiLiTY® website, applications, software, APIs, and related services (collectively, the “Services”) provided by SIERRA ODC Private Limited (“eFACiLiTY®”, “we”, “us”, or “our”).

Why This Matters to You

eFACiLiTY® is an enterprise-grade Integrated Workplace Management System (IWMS) and Computer-Aided Facility Management (CAFM) platform developed by SIERRA ODC Private Limited to support campus facility and workplace operations.

These Terms of Service explain the framework under which organizations access and use the eFACiLiTY® platform. They are designed to ensure that the platform operates with clear governance, security, and operational accountability.

For our enterprise customers, these Terms reinforce a few important principles:

• Data Ownership and Control: Organisations retain full ownership of all operational data generated within the platform.
• Structured Access Governance: Organizations can define user roles, permissions, and system access controls aligned with their operational requirements.
• Security and Privacy by Design: The platform incorporates enterprise-grade security practices and privacy safeguards.
• Clear Operational and Commercial Governance: The Terms define the responsibilities, service expectations, and contractual framework governing the use of the platform.

Summary of Key Points

These terms establish the framework under which SIERRA and customer organisations access and operate the platform securely and responsibly.

Customer Benefits at a Glance

For organisations using eFACiLiTY®, these Terms support a secure, predictable, and well-governed service relationship:

• Operational Control and System Flexibility: Organisations can configure user permissions and system settings to support their workplace and facility management operations.
• Protection of Organisational Data: Customer data remains under the ownership of the organisation, with eFACiLiTY® processing it solely for service delivery in accordance with privacy obligations.
• Enterprise Security and Risk Management: Security practices such as access controls, vulnerability testing, and incident response processes support compliance with global data protection regulations such as GDPR.
• Predictable Service Governance: Clearly defined billing models, service access provisions, and usage expectations support operational planning and budget control.
• Transparent Legal Framework: Defined responsibilities and legal safeguards help establish a structured and trust-based service relationship.

Definitions

Services: The enterprise facility and workplace management solutions provided by eFACiLiTY®, including its integrated IWMS and CAFM platform and related functionalities, modules, applications, and services, as may be made available to the Customer pursuant to a formal agreement.

Website: The eFACiLiTY® website is used to access information about the Services and to initiate enquiries or onboarding.

Customer: The organisation that enters into a commercial agreement with SIERRA ODC Private Limited for the use of the Services.

User Data: Any data, information, or content submitted, uploaded, or generated by Customer or its authorized users through the Services.

Authorised Users: Individuals permitted by the Customer to access the Services under its account.

Acceptance of Terms

By accessing or using the Website or Services, including completing a sales consultation and implementation process, you acknowledge that you have read, understood, and agree to these Terms. If you do not agree, you must not use the Website or Services.

Website Use,

The Website is provided for informational purposes, including learning about eFACiLiTY® and initiating contact. Use of the Website does not grant access to the Services. We do not guarantee uninterrupted availability of the Website and may modify or withdraw it at any time.

Scope of Services

Access to the Services is provided only after completion of a formal sales, contracting, and implementation process. The Services are intended solely for business and enterprise use and not for personal or consumer purposes.

User Accounts and Security

Account Provisioning

User accounts are created as part of the implementation process. Customer is responsible for managing authorised users and access rights.

Account Security

Customer is responsible for maintaining the confidentiality of all login credentials and for activities conducted under its account. Any unauthorised use must be reported immediately.

eFACiLiTY® supports Multi-Factor Authentication (MFA) as part of its access security systems. MFA is mandatory for administrative and designated high-risk user roles, subject to system configuration and customer security policies.

Acceptable Use

Customers agrees not to:

• Use the Services for unlawful purposes
• Resell, sublicense, or transfer access without prior written consent
• Interfere with or disrupt the integrity or performance of the Services

Sales Process, Fees, and Payment

Access to the Services is subject to commercial terms as agreed under a signed contract. Fees, billing cycles, and payment terms are governed by the applicable signed agreement between both parties. Late or non-payment may result in suspension or termination of access. Customer is responsible for all applicable taxes.

Data Ownership, Privacy, and Security

Data Ownership: Customer retains full ownership of all User Data. eFACiLiTY® does not claim ownership over Customer data.

Data Processing: eFACiLiTY® acts as a data processor and processes User Data solely for the purpose of providing and improving the Services, in accordance with applicable data protection laws and the Privacy Policy.

Security Measures: eFACiLiTY® maintains a defined information security program, which includes periodic vulnerability assessments and penetration testing conducted as part of its security testing cycle using industry-standard tools and methodologies.

Incident Response: eFACiLiTY® maintains an incident response process aligned with applicable data protection and security regulations, including GDPR where applicable. In the event of a security incident involving personal data, eFACiLiTY® will act in accordance with applicable legal and contractual obligations.

Confidentiality: Each party agrees to keep confidential any non-public, proprietary, or confidential information received from the other party and to use such information only as necessary to perform under these Terms.

Intellectual Property

All rights, title, and interest in the Services, including software, documentation, and related intellectual property, remain the property of eFACiLiTY® or its licensors. Subject to these Terms and applicable agreements, you are granted a limited, non-exclusive, non-transferable licence to use the Services.

Warranties and Disclaimers

The Services are provided on an “as is” and “as available” basis. To the maximum extent permitted by law, eFACiLiTY® disclaims all warranties, whether express or implied, including warranties of merchantability, fitness for a particular purpose, and non-infringement.

Limitation of Liability

To the maximum extent permitted by law, eFACiLiTY® shall not be liable for any indirect, incidental, consequential, special, or punitive damages. Liability, if any, shall be limited as set out in the applicable commercial agreement. Nothing in these Terms limits liability for death or personal injury caused by negligence or for liabilities that cannot be excluded by law.

Termination

Access to the Services may be terminated or suspended in accordance with the applicable agreement, including for breach of these Terms or non-payment. Upon termination, Customer’s right to access the Services will cease, subject to data handling provisions defined contractually.

Modifications to Terms

We may update these Terms from time to time. Material changes will be communicated where required by law. Continued use of the Services after such changes constitutes acceptance of the updated Terms.

Governing Law and Jurisdiction

These Terms are governed by and construed in accordance with the laws of India, without regard to its conflict of law principles. Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts located in Coimbatore, Tamil Nadu, India.

Contact Information

SIERRA ODC Private Limited
#6 (SF 218/2A), Annamalai Industrial Estate,
Kalapatti, Coimbatore – 641048, India
Email: info@efacility.in