Incident Management System
When incident tracking relies on phone calls, emails, or paper logs, critical early-warning signals are missed, hazards go unaddressed, and compliance risks accumulate. This lack of structured processes leads to recurring issues, increased liability for undocumented incidents, and gaps in safety culture. Scattered data leaves leadership without actionable insights, jeopardising audit readiness and heightening the risk of compliance violations, legal exposure, and insurance disputes.
Without a unified system, operational chaos ensues—incidents are handled inconsistently, accountability is unclear, and response times are unpredictable. This inefficiency leaves organisations exposed to potential regulatory fines, insurance claims, and business disruptions.
Don’t let disorganisation undermine your safety, compliance, and decision-making.
The eFACiLiTY® Incident Management System empowers multi-site enterprises to capture, manage, and govern all types of incidents across departments with structured intake, standardised workflows, and evidence preservation—ensuring nothing goes unrecorded and compliance is maintained at every stage.
This platform is designed for enterprise-scale risk governance, not just incident tracking or safety logging. It unifies risk visibility across teams, locations, and incident categories, enabling organisations to proactively address and prevent recurring issues while maintaining full control over regulatory compliance, legal exposure, and operational risks.
Key Benefits
Unified Risk & Incident Governance
Centralised platform managing incidents, risks, compliance, and safety across sites collaboratively.
Complete Control & Risk Containment
Ensure ownership, accountability, and prevention to control incidents, compliance failures, operational risks.
Defensible Incident Handling with RCA
Structured root cause analysis ensures proper resolution and long-term corrective preventive actions.
Cross-Functional & Cross-Location Visibility
Real-time dashboards provide organisation-wide visibility across departments, locations, incidents, and performance.
Regulatory Readiness & Lifetime Traceability
Complete audit trails and records ensure compliance, traceability, legal protection, audit readiness.
eFACiLiTY® Incident Management App
Scan a QR code and report an Incident
Report incidents and upload evidence (i.e., photos, videos, etc.)
Record details of the injury, first aid, and eyewitness
Teams can view registered incidents, set priorities, and assign investigation teams
Investigation teams can find & update root cause, correction, and corrective actions
Track all the activities, events, and follow-ups
Link schedule maintenance policies for preventive actions and raise work orders for corrections
